Frequently Asked Questions

Warehouse roles

Looking for the frequently asked questions page for Customer Service roles?

My account

I already have an account, why do I need to create a PIN?
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I forgot my PIN, how do I get a new one?
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I have multiple accounts. Can I merge them?
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I don't have an email address. Can I create an account using my phone number?
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What information or features can I access with my Amazon jobs account?
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My application

What is my application status?
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My application status hasn't changed. Who can I contact for an update?
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What does it mean when my application status is withdrawn?
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Step 1: Job Application & Review
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Step 2: Evaluation & Candidate Interview
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Step 3: Virtual Pre-Hire Event (VNHE)
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Step 4: Day 0 – Onboarding & Training
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Step 5: Day 1 – Your First Day
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Who will I be employed by if my application is successful?
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When can I start working once I have applied?
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What happens after I submit my application?
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Do I need to submit a CV with my application?
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What Happens After I Submit My Background Check?
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I already have an application; how can I select a shift?
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I already selected a shift; how can I change it?
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My work permit

What ‘Right to Work’ documents do I need to attach to my application?

1. For UK citizens:
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2. For Irish Citizens:
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3. For All Other Citizens:
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4. For Student Visa Holders:
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How Do I Upload Documents and Photos in My Candidate Account?

1. Right to Work Check
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2. Upload a Passport-Style Photo for Your Badge
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My appointment

Missed Your VNHE Date? Need to Reschedule?

If you missed your VNHE (Virtual New Hire Event), follow these steps to reschedule:
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To Reschedule:
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Unable to Reschedule?
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I cannot attend my Onboarding/Day 0, what should I do?
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I had a start date appointment in the past, but could not attend and need to reschedule.
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My job offer

What is the pay rate at Amazon?
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What types of jobs do you offer?
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When will I sign my contract?
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Disability Adjustment

Do you hire people with disabilities?
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What if I need an adjustment?
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Others

Step 1: Download Amazon Chime
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Step 2: Set Up Your Account
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Step 3: Join Your Interview
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Tips for the Best Experience
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How can I stop receiving text messages?
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Who can I contact if my question isn’t listed here?
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1. Log in to Your Account
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2. Enable Your Camera and Microphone
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3. Test Your Video and Audio
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4. Start the Interview
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5. Wait for the Recruiter
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6. Turn on Your Camera
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First Time Connecting
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Reconnecting After a Drop
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Ready to get started?