Frequently Asked Questions

We've made some improvements to our sign-in process to offer you a better candidate experience. Creating a PIN allows you to access new features in Amazon jobs. Please make sure you check your spam folder.

Don’t worry, we can help you create a new one quickly. Please follow the steps below:

- Go to the log-in screen (Jobsatamazon.co.uk/login),

- Enter the email address or phone number that you used to create your account and click “Next”

- Select "Forgot Your Personal Pin?"

- Enter the email address that you used to create your account

- We’ll send a verification code to the email address you entered, please check your inbox to retrieve it (if you didn’t receive it, make sure you check your spam folder)

- Enter this code into the verification code box in your browser.

- Enter a new PIN and click "Update".

You're done. You can go back to the log-in screen and log in to your account using your email address and new PIN.

If you do not know which application is linked to which account please send an email to myapplication@amazon.co.uk or call +44 808 164 9427.

At this time, Amazon jobs only supports sign-in using a valid email address.

You can use your Amazon jobs account to access your profile and check the information and status of all your applications.

Your dashboard is regularly being updated to display the most recent status of each application. When an application status changes, your dashboard is updated in almost real-time to reflect this new status. If it hasn’t changed, we’re still processing your application. For further questions, please contact us.

An application has an active status when it is pending a decision. The status can change to withdrawn for a number of reasons: if you have requested your application do be withdrawn, if you have been hired for a role at Amazon, or if you are no longer under consideration.

You will be employed by Amazon directly.

Most of our jobs have immediate starts. Your start date will be communicated to you by the recruitment team.

Once your application has been successful, the recruitment team will promptly communicate your start date.

No. Amazon UK no longer asks for CVs during the application process for these roles.

In order to reschedule your online pre-hire orientation appointment, please contact us.

It is crucial that you attend your Day 1; but, if you are unable to do so, please contact us.

Earn above industry average. The base pay for new Customer Service Associates (Office-based and remote) starts at £12.50 per hour. For Customer Service Associates based in our delivery stations, the base pay starts at £12.70 per hour.

Amazon’s benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status.

Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or various schedules. Learn more to find the right job for you:

If your application is successful, we will send you a formal offer letter and your contract of employment, which you will be able to review and sign electronically. This offer and your employment are subject to a number of conditions, including successful background checks and evidence of your right to work in the UK.

To opt out, you can change your contact preferences on the ‘Edit Profile’ or ‘My Personal Information’ section on Amazon jobs.