Frequently Asked Questions

Customer Service roles

My account

I already have an account, why do I need to create a PIN?
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We've made some improvements to our sign-in process to offer you a better candidate experience. Creating a PIN allows you to access new features in Amazon jobs. Please make sure you check your spam folder.
I forgot my PIN, how do I get a new one?
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Don’t worry, we can help you create a new one quickly. Please follow the steps below:

- Go to the log-in screen (Jobsatamazon.co.uk/login),

- Enter the email address or phone number that you used to create your account and click “Next”

- Select "Forgot Your Personal Pin?"

- Enter the email address that you used to create your account

- We’ll send a verification code to the email address you entered, please check your inbox to retrieve it (if you didn’t receive it, make sure you check your spam folder)

- Enter this code into the verification code box in your browser.

- Enter a new PIN and click "Update".

You're done. You can go back to the log-in screen and log in to your account using your email address and new PIN.
I have multiple accounts. Can I merge them?
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If you do not know which application is linked to which account please send an email to myapplication@amazon.co.uk or call +44 808 164 9427.
I don't have an email address. Can I create an account using my phone number?
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At this time, Amazon jobs only supports sign-in using a valid email address.
What information or features can I access with my Amazon jobs account?
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You can use your Amazon jobs account to access your profile and check the information and status of all your applications.

My application

What is my application status?
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You can check the status of your application by following these steps.
  1. Login to your candidate account
  2. Click on the menu icon in the top right hand corner
  3. Click on 'Jobs I've Applied To' from the dropdown menu
My application status hasn't changed. Who can I contact for an update?
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Your dashboard is regularly being updated to display the most recent status of each application. When an application status changes, your dashboard is updated in almost real-time to reflect this new status. If it hasn’t changed, we’re still processing your application. For further questions, please contact us.
What does it mean when my application status is withdrawn?
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An application has an active status when it is pending a decision. The status can change to withdrawn for a number of reasons: if you have requested your application do be withdrawn, if you have been hired for a role at Amazon, or if you are no longer under consideration.
What is your hiring process?
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Learn more about Amazon's hiring process for Customer Service Associates.
Who will I be employed by if my application is successful?
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You will be employed by Amazon directly.
When can I start working once I have applied?
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Most of our jobs have immediate starts. Your start date will be communicated to you by the recruitment team.
What happens after I submit my application?
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Once your application has been successful, the recruitment team will promptly communicate your start date.
Do I need to submit a CV with my application?
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No. Amazon UK no longer asks for CVs during the application process for these roles.

My work permit

What ‘Right to Work’ documents do I need to attach to my application?

1. For UK citizens:
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  1. UK Passport, OR
  2. Birth/adoption/naturalisation certificate AND proof of National Insurance (this can be any official document or letter that states your name and your National Insurance Number.
2. For Irish citizens:
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  1. Irish passport; OR
  2. Irish identity card; OR
  3. Birth/adoption/naturalisation certificate AND proof of National Insurance (this can be any official document or letter that states your name and your National Insurance Number.
3. For all other citizenships:
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  1. Online right to work share code AND date of birth; OR
  2. Unexpired passport AND visa vignette/right of abode; OR
  3. A current Immigration Status Document AND proof of National Insurance;
  4. Official letter from UK Visas and Immigration (UKVI) stating that you have applied for a residence permit. This letter must show the case number.
4. For student visa holders:
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  1. Online right to work share code AND Date of birth; OR
  2. Official letter from your university/education institution confirming your academic term and holiday/half-term dates covering the entire duration of your employment.

How do I upload documents and photos in my Candidate Account?

Before your Amazon Online pre-hire orientation, you will be asked to:

1. Do your right to work check. Follow below steps to check your Right to work documents:
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    1.1. To align with Amazon policy and UK legal requirements, we kindly ask you to provide us with work authorization documentation that confirms your authorisation to work in the UK. Click here to see a list of acceptable right to work check documents.
    1.2. You will receive an e-mail from Deloitte (amazon-rtw@deloitte.co.uk) with a link and instructions to their GoVerify ID Validation Technology (IDVT) system to provide a Live Photo of your original and hard copy Right to Work documentation.
    1.3. Once you provide your Right to Work documentation in the IDVT tool, it will generate a result and take you to next steps to complete your Right to Work check.
    1.4. When your Right to Work check is complete, you will receive a confirmation e-mail from the Work Authorization team. The work authorization check must be completed prior to start date. If this check is not completed, your start date will be cancelled.
    1.5. NOTE: The link to the IDVT tool can only be accessed via a Camera Enabled Smart Phone or Tablet. If you do not have a Camera Enabled Smart Phone or Tablet, send an e-mail to uk-right-to-work-check@amazon.com for assistance with completing your Right to Work check. Find the guidance to Right to Work documents here.
2. Upload a passport-style photo of yourself for your badge.
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    Click here to see the photo criteria.
    Please follow the steps below to upload the photo in your account:
    2.1. Log in to your account through this link, Jobsatamazon.co.uk/app#/login.
    2.2. Navigate to the Menu tab in the upper right corner
    2.3. Click on “My Personal Information”
    2.4. Select “Edit Attachments”
    2.5. Input the Document Name
    2.6. Click on "Browse"
    2.7. Click on "Upload"
    2.8. Save & Continue
    2.9. Please check if the attachment was added

My pre-hire orientation and Day 1

I cannot attend my Online pre-hire orientation what should I do?
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In order to reschedule your online pre-hire orientation appointment, please contact us.
I am/was unable to attend my Day 1 what should I do?
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It is crucial that you attend your Day 1; but, if you are unable to do so, please contact us.

My job offer

What is the pay rate at Amazon?
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Earn above industry average. The base pay for new Customer Service Associates (Office-based and remote) starts at £14.05 per hour.
Does Amazon offer benefits for hourly workers?
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Amazon’s benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status.
What types of jobs do you offer?
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Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or various schedules. Learn more to find the right job for you:
  1. Customer Service Associate - Office-based
  2. Customer Service Associate - Remote
When will I sign my contract?
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If your application is successful, we will send you a formal offer letter and your contract of employment, which you will be able to review and sign electronically. This offer and your employment are subject to a number of conditions, including successful background checks and evidence of your right to work in the UK.

Disability Adjustment

Do you hire people with disabilities?
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884. If calling from Ireland, please dial +353 1800 851 489. You may also contact us if you might need an adjustment in your new role and would like to initiate a request prior to starting your Day 1.

Others

How do I set up and use Amazon Chime?
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You can find all the information about how to get started with Amazon Chime here: https://aws.amazon.com/chime/getting-started/
How can I stop receiving text messages?
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To opt out, you can change your contact preferences on the ‘Edit Profile’ or ‘My Personal Information’ section on Amazon jobs.
Who can I contact if my question isn’t listed here?
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Please contact a candidate support representative on www.jobsatamazon.co.uk/contact-us.

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