Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all full-time, part-time, temporary and seasonal roles in Customer Service, pay starts at a minimum of £12.50 per hour.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months.
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Depending on role location, there are roles available based 100% at home, 100% in an office, or 100% at one of our Delivery Stations.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We schedule shifts based on a variety of shift patterns between 7am and 9pm Monday to Sunday for on-site or home-based Customer Service Associates. For Delivery Station Customer Service roles, we offer shifts between 10am and 8:45 Wednesday to Saturday or Sunday to Wednesday. Part-time roles are also available to give you more time for family responsibilities, social activities and/or further education.
In addition, we offer paid time off – annual leave is 33 days. You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We schedule shifts based on a variety of shift patterns between 7am and 9pm Monday to Sunday for on-site or home-based Customer Service Associates. For Delivery Station Customer Service roles, we offer shifts between 10am and 8:45 Wednesday to Saturday or Sunday to Wednesday. Part-time roles are also available to give you more time for family responsibilities, social activities and/or further education.
In addition, we offer paid time off – annual leave is 33 days. You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Benefits and Perks
All Amazon Customer Service employees are offered a comprehensive benefits package which is worth more than £700 annually. This includes:
- Multiple types of insurances available to support your health and finances: Private Medical Insurance, Dental Insurance, Eye Care Vouchers, Income Protection, Life Assurance, Critical Illness Insurance and Personal Accident Insurance.
- Pension Plan: Putting money away in your Amazon UK Retirement Savings Plan is a great way to save for your future. Amazon matches your contribution up to a maximum of 5% of your basic pay.
- Learning and development: 2-weeks’ training at the start of your contract followed by 6 weeks on-the-job mentoring to assist you in delivering an exceptional service to our customers. We also provide a range of online courses and learning opportunities to develop your skills.
- Benefits that make your life simpler: Employee Assistance Program (provides confidential support, guidance and resources for every aspect of work and personal life. It’s available to you and any eligible dependent family members), Work+Family Program (online platform offering practical support, resources and information to help you better manage work and family challenges to enable a positive work/life balance, no matter what life stage you’re in), Child Care Vouchers, Travel Insurance, Gadget Insurance, Cycle to work, Season commuter tickets (up to £10,000 per year, interest free and repaid in monthly instalments through payroll).
5. The benefits that make you smile at work: On-site employees receive free tea, coffee, water and fresh fruit. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and coffee shops are also available depending on location.
6. Benefits that unlock shopping discounts: Upon joining, you gain access to an app that allows employees to get discounts on food, travel, shopping, entertainment, technology, sports, phones and family essentials.
In addition, you benefit from a 10% discount code on items shipped and sold items by Amazon on Amazon.co.uk (up to a maximum spend of £1000).
Career Growth Opportunities
As an Amazon employee, you’ll be in a world class work environment and will benefit from full training provided. We support our employees’ professional growth from the start with paid on-the-job training. That means you can join us immediately without having any previous work experience in customer service. You’ll also get access to cross-training opportunities that help you gain further qualifications.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar.
Additionally, we offer Career Choice and Apprenticeships programs to help progress your career.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar.
Additionally, we offer Career Choice and Apprenticeships programs to help progress your career.
What’s Amazon’s Career Choice program?
Amazon believes everyone should have the opportunity to learn new skills and build their career. Career Choice is an innovative Amazon program uniquely designed to upskill our employees who are interested in pursuing a future outside of Amazon. The only eligibility criteria to access the program is to have worked for one full year for Amazon. Career Choice pre-pays 95% of tuition for courses in high-demand fields, up to £8,000 over four years.
Find out more about Amazon Career Choice.
Find out more about Amazon Career Choice.
What’s Amazon’s Apprenticeships program?
Our Apprenticeship program is perfect if you want to combine theoretical learning with practical, hands-on experience, all while being paid to train. The programs span a variety of roles across our business and across the UK, lasting between 14 months and four years. The roles, which pay minimum of £10 p/h - £11.10 p/h, up to £30,000 a year for degree-level apprenticeships, include 100 degree-level apprenticeships in automation engineering, project management, software development and chartered management.
Join us on our 14 month BIT Apprenticeship scheme and you will be trained on our process paths while also growing your skills in crucial, complementary areas like safety first, problem solving, communication and project planning.
Successful completion of this apprenticeship could lead to a permanent position in our operations team and from there a range opportunities will be available including supervisory and management roles across Amazon in the UK and abroad.
Find out more about Amazon Apprenticeship Program.
Join us on our 14 month BIT Apprenticeship scheme and you will be trained on our process paths while also growing your skills in crucial, complementary areas like safety first, problem solving, communication and project planning.
Successful completion of this apprenticeship could lead to a permanent position in our operations team and from there a range opportunities will be available including supervisory and management roles across Amazon in the UK and abroad.
Find out more about Amazon Apprenticeship Program.